Customer and Product Support Rep

Alta Equipment Group•Kentwood, MI

1d•Onsite

About The Position

The account rep will be instrumental in achieving the department’s business objectives through profitable revenue generation. This is a territory sales position, majority of time spent will be in the field conducting business to business sales calls. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships. At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning.

Requirements

High School diploma, or GED equivalent
Knowledge of forklifts and/ or construction equipment is a plus; however, candidates with comparable industry experience, a strong sales acumen and record of achievement will also be considered
Strong customer service skills
Possess excellent verbal and written communication skills
Proficient in the use of a personal computer and various software applications
Self-motivated
Must have valid driver’s license, clean driving record and automobile insurance.
Computer programs - Microsoft Word, Excel, Outlook,& the Internet
Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instruction furnished in written, oral, diagram, or schedule form.

Responsibilities

Daily use of our customer relationship management system.
Quoting and selling repairs, preventative maintenance and maintenance contracts, parts and rental
Territory development with a focus on customer acquisition and retention
Team with the Branch Manager to develop new accounts
Collaborate with the sales department to generate leads for new equipment and aftermarket
Incorporates Alta's Guiding Principles into daily activities
Performs other duties as assigned