Customer and Product Support Rep

Alta • Kentwood, MI

23h • Onsite

About The Position

The account rep will be instrumental in achieving the department’s business objectives through profitable revenue generation. This is a territory sales position, majority of time spent will be in the field conducting business to business sales calls.

Requirements

• High School diploma, or GED equivalent
• Knowledge of forklifts and/ or construction equipment is a plus; however, candidates with comparable industry experience, a strong sales acumen and record of achievement will also be considered
• Strong customer service skills
• Possess excellent verbal and written communication skills
• Proficient in the use of a personal computer and various software applications
• Self-motivated
• Must have valid driver’s license, clean driving record and automobile insurance.
• Computer programs - Microsoft Word, Excel, Outlook,& the Internet
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instruction furnished in written, oral, diagram, or schedule form.

Responsibilities

• Daily use of our customer relationship management system.
• Quoting and selling repairs, preventative maintenance and maintenance contracts, parts and rental
• Territory development with a focus on customer acquisition and retention
• Team with the Branch Manager to develop new accounts
• Collaborate with the sales department to generate leads for new equipment and aftermarket
• Incorporates Alta's Guiding Principles into daily activities
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED