Customer and Ops Specialist

Century Linen•Johnstown, NY

4d•$19 - $23•Onsite

About The Position

Performs as the front line in the Century Linen customer care organization. Handles phone calls, voicemails and emails from external and internal customers across Century Linen. Provides administrative support to plant leadership.

Requirements

Three years’ previous customer service experience
Ability to multi-task
Accuracy in data entry
Strong Computer Skills
Ability to interact with Management and Workforce regarding orders and requirements.
Strong technology and verbal communication skills

Nice To Haves

Bachelor’s degree
Previous call center experience
Experience with Salesforce.com
Bilingual Spanish (fluency verbal and written)

Responsibilities

Consistently delivers on Century Linen customer experience strategy by accepting ownership for customer cases and delivering an experience in alignment with the established service vision, standards and values for all Century Linen customers.
Consistently delivers exceptional customer experience while handling calls, emails and messages from all Century Linen customers. This includes clarifying customer issue, researching, locating and providing resolution by working with plant personnel and/or properly escalating cases.
Works toward speedy resolution of all escalated/open cases in the plant you reside in and cases you opened.
Supports CRMs by entering customer visit details into salesforce.com.
Adheres to customer care policies and quality requirements.
Maintains customer database by entering and/or updating customer and case information.
Embraces continuous learning and keeps updated as products, processes and policies evolve.
Keeps department specific equipment in working order by following established procedures and reporting malfunctions.
Provide administrative support to the plant, to include, but is not limited to: safety, petty cash, reception, and general administrative support to plant management.
Perform other tasks as assigned by manager