Customer Analytics Manager, Activations & Adoption

SimpliSafe • Boston, MA

15h • Hybrid

About The Position

As a leader on the Customer Analytics team, reporting to the Head of Customer Analytics, this role will help shape the strategy of Activations & Adoption at SimpliSafe and tell that story to influence C-suite and board-level decisions. You will own analytics across device setup, hardware adoption, subscription activation, and ongoing customer engagement — including signals like app usage, arming behaviors, camera utilization, and RMR growth. This role leads a team responsible for building and maintaining the reporting, experimentation frameworks, and forecasts for some of the department's most critical metrics, and requires close cross-functional collaboration with Customer Lifetime Value, Acquisition, and Operational teams.

Requirements

• 5+ years of experience in Analytics
• BA/BS degree or comparable experience; MBA a plus
• Demonstrated experience managing and developing analytical teams
• Proven ability to design, execute, and interpret experiments (A/B, multivariate) with statistical rigor — and to coach others to do the same
• Excellent communication skills; able to translate complex quantitative findings into compelling, actionable narratives for non-technical audiences including senior leadership
• Demonstrated ability to partner with business leads and non-technical stakeholders using data to influence key decisions
• Working experience with AI tools (e.g., Claude, Hex AI, or similar) — not just as a user, but with a genuine point of view on how AI changes what's possible for an analytics team
• Must be both a doer and a thinker — we move fast and everyone rolls up their sleeves

Nice To Haves

• Experience with data visualization tools such as Tableau a plus

Responsibilities

• Own analytics across device setup, hardware adoption, subscription activation, and engagement — translating complex, multi-domain data into clear narratives that drive business decisions at the C-suite and board level.
• Develop and maintain an Activations & Adoption Analytics roadmap through close partnership with Customer Lifetime Value leadership to maximize the value being driven by the team.
• Define success criteria for key initiatives and lead measurement design end-to-end — including A/B and multivariate experiment design, statistical methodology selection, and clear interpretation of results for business stakeholders.
• Champion the adoption of AI-assisted analytics workflows — including LLM-based tools, automated insight generation, and AI-augmented analysis — to increase the team's analytical throughput and the depth of insights delivered to the business.
• Create reports and data-driven presentations with impact; identify trends in data and translate findings into compelling formats including text, charts, graphs, and dashboards.
• Lead strategic analytics efforts from definition through implementation, managing stakeholders and collaborating effectively across diverse cross-functional teams.
• Serve as an expert in business performance management, partnering with business owners to define, implement, and continuously improve core KPIs.
• Develop analysts through coaching, structured feedback, and meaningful stretch assignments — building a team that grows in both technical capability and business influence over time.

Benefits

• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees