Customer Analytics and Experience Analyst
About The Position
The Customer Experience Analyst provides analytical and operational support focused on Customer Engagement and Demand Planning for all retail environment accounts related to vendor compliance, logistics deductions, and load weight optimization. This collaborative role aims to reduce, minimize, and prevent customer fines and defects related to fill rate, on-time delivery, shortages, damages, and quality standards set by each customer. This position analyzes internal and customer data to provide key insights and develops action plans to enhance planning accuracy, addressing cost drivers, and working with cross-functional partners to ensure continuous improvement in compliance with internal efficiency programs and customers vendor programs.
Requirements
- Bachelor's degree in Business, Supply Chain, or related field
- 0 - 2 years experience in Supply Chain with an understanding of supply chain principles including replenishment, ordering and related customer service functions, or logistics operational knowledge
- Hands on experience with customer data or Google sheets
Nice To Haves
- Excellent communication and presentation skills
- Good organizational skills and structured work
- Passion for continuous improvement
- DOMO, Sigma experience
- SAP System knowledge: including R/3, APO
- Familiarity with python
Responsibilities
- Observe and interpret trends from key performance indicators to inform strategic and operational decisions, providing targets recommendations
- Conduct in-depth analyses on a regular cadence to identify key cost drivers and inefficiencies.
- Generate actionable-insights and coordinate with cross-functional teams to influence decision making
- Analyze and assess historical trends and activities to support accurate forecasting and planning.
- Ensuring alignment with customer requirements and internal capabilities
- Assist in development and implementation of prescriptive and predictive analytical models to enhance accuracy, identify potential issues and provide recommendations for proactive measures
- Collaborate with reporting team who will handle data visualization and reporting tasks to ensure insights are effectively communicated and utilized
Benefits
- medical
- dental
- vision
- basic life insurance
- paid parental leave
- disability coverage
- 401(k) retirement plan with company matching contributions
- minimum of 15 vacation/PTO days
- 13 paid holidays
- Paid sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
