Director, Wealth and Wholesale Analytics & Customer Experience

U.S. Bank • Minneapolis, MN

3d • $149,515 - $175,900 • Hybrid

About The Position

Lead the analytics and customer experience insights strategy for Wealth and Wholesale, converting complex, multi-source data into decision products that drive revenue growth, client deepening, and business performance. This role operates as a strategic partner to senior leadership, owning high-visibility insight platforms and shaping how data is translated into decisions across the organization. You will play a critical role in advancing AI-enabled, insight-driven decisioning, while establishing a consistent, trusted view of performance and client behavior.

Requirements

• 12+ years leading analytics or data teams in complex environments
• Proven experience influencing senior executive decision-making through data and insights
• Track record of building and scaling analytics products and insights capabilities
• Strong grounding in data visualization, data ecosystems, and governance
• Exceptional executive communication and storytelling skills

Nice To Haves

• Experience in Wholesale/Commercial Banking, Payments, or Wealth
• Exposure to AI/ML or GenAI-driven analytics
• Experience operating in matrixed, enterprise organizations

Responsibilities

• Define and lead the analytics and CX insights strategy, setting roadmaps, standards, and priorities across WCIB
• Own and scale executive insight products (e.g., Leadership Insights), ensuring they are decision-ready, highly adopted, and embedded in business workflows
• Serve as a trusted advisor to senior leaders, delivering concise, actionable insights that directly influence strategy and performance
• Integrate customer experience (VOC), behavioral, and operational data into a unified view of client and business performance
• Drive performance analytics across acquisition, deepening, retention, and portfolio management—linking insights directly to growth and efficiency outcomes
• Establish and reinforce trusted, consistent data and metrics across enterprise systems, improving transparency and confidence in decision-making
• Lead the shift from traditional reporting to scalable, insight-led products that enable faster, more effective decisions
• Advance AI-enabled insights, automation, and modern analytics capabilities to improve speed, scale, and impact
• Reduce duplication and increase reuse of analytics assets, driving consistency and efficiency across teams
• Partner across analytics, engineering, CX, and business teams in a matrixed environment to ensure alignment, scalability, and enterprise-ready solutions
• Build and develop high-performing analytics teams, fostering a culture focused on outcomes, ownership, and continuous improvement

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed