CUSTOMER AMBASSADOR (FULL TIME)
About The Position
Drives a hospitality environment by greeting guests, offering samples, touching tables, and leading guest-facing marketing and wellness programs. ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets. ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).
Requirements
- Customer Service experience required.
- Must be able to walk and stand for the entire shift.
- Ability to lift and/or move up to 50 pounds.
Responsibilities
- Greets every customer and interacts in a manner to ensure a high level of hospitality.
- Greets all team members and ensures they have what they need to be successful each day.
- Relays relevant concerns from customers to supervisors.
- Ensures that all marketing, wellness and culinary programs are current and in place.
- Leads weekly promotions and programs for guests.
- Shares best practices and recognizes co-workers.
- Demonstrates a complete understanding of daily menu items and accurately explains them to customers.
- Serves as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying/decision-making process.
- Ensures all display foods are merchandised attractively per standards. Serves food neatly and attractively per standards.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
