Customer AI Strategy & Success Lead – Enterprise

Arya Health•New York, NY

About The Position

At Arya Health, we're building a digital workforce for healthcare - intelligent agents that automate the busywork of scheduling, compliance, onboarding, and more, so providers can focus on patients, not paperwork. As the Customer AI Strategy & Success Lead – Enterprise, you'll own relationships with Arya's largest and most complex customers - the multi-state, multi-stakeholder enterprises that see Arya not just as a tool, but as a strategic capability. Your job is to ensure they realize transformational value from our agents, expand usage across regions and service lines, and become long-term evangelists for Arya. You'll work directly with CEOs, COOs, CIOs, and clinical ops leaders at some of the biggest names in distributed care to design, implement, and scale digital agents that automate administrative operations. You'll translate business goals into agent workflows, manage success roadmaps, and drive measurable impact across cost, quality, and caregiver satisfaction.

Requirements

Customer judgment — You know when to push back, when to escalate, and how to manage expectations with integrity. You're customer-savvy, not just relationship-warm.
Technical credibility — You're comfortable with data, systems, integrations, and configuration. Not an engineer, but not allergic to the details either.
Ownership orientation — You think in outcomes, not tasks. You understand the big picture and push it forward.
5+ years in Customer Success, Consulting, or Strategy roles for enterprise SaaS or healthtech.
Deep experience managing complex, multi-stakeholder accounts in healthcare or another regulated industry.
Exceptional ability to diagnose operational pain points and translate them into actionable automation plans.
Comfort engaging both executives and front-line operators - you can move fluidly from boardroom to workflow diagram.
Proven experience with data-driven storytelling and operational ROI measurement.
Strong organizational skills - you can run multiple enterprise programs in parallel without dropping detail.
Curiosity about AI, automation, and the future of digital labor — not just the buzzwords, but the applied impact.

Responsibilities

Serve as the strategic lead and point of escalation for Arya's largest enterprise customers.
Develop AI success roadmaps that align Arya's agents with the customer's operational and financial goals.
Partner with Product and Engineering to translate customer feedback into scalable agent improvements.
Build C-suite-ready success reporting that quantifies time savings, margin impact, and automation ROI.
Run quarterly business reviews and growth plans to expand Arya's footprint across departments and regions.
Guide implementation managers and analysts on enterprise deployment sequencing, data readiness, and workflow design.
Work with Marketing and Sales to develop enterprise case studies and reference stories.
Become a thought partner to COOs and Directors of Operations on AI maturity, change management, and process redesign.