Customer Agreement Manager

NuCO2

16h•Remote

About The Position

NuCO2, the largest, best, and only national provider of beverage grade CO2 to the Foodservice and Hospitality Industry and is a growth company. This position is responsible for working with new and existing customers to renew, maintain, or refresh contract agreements. This is a remote position with base salary plus commission.

Requirements

Operate with a safety-first mindset in every activity and job duty.
Read, analyze, and interpret business letters, instructions, and communications of all types.
Ability to read and understand regulatory codes
Ability to negotiate effectively in order to present a positive outcome for the customer and the business.
Ability to craft verbal and written communications to precisely convey with external and internal customers.
Effectively present information to individuals and small groups over the telephone and face to face.
Proficient computer skills. MS office – Word, Excel, and PowerPoint.
Impeccable follow-up and organizational skills.
Ability to work on multiple initiatives at once.
Possess a strong customer service sense.
Intense ability to sweat the details to achieve superior follow-up.
A drive to win, with winning defined as delivery of personal and business objectives while maintaining satisfied, happy customers with each engagement.

Nice To Haves

Previous sales experience required, inside sales experience preferred, Customer Service, restaurant, hospitality experience a plus
Associate or bachelor’s degree in business, Sales, or Marketing preferred.

Responsibilities

Refreshing/resigning customer contract agreements
Renew existing customers in the final year before evergreen status.
Renew existing customers in evergreen or without a current contract agreement
Renew acquired customer agreements.
Modify agreements based on usage changes.
Clean up all customer data to support fulfillment activities.
Managing account linkage for new owners and chain store transfers.
Renew agreement with new owners.
Refresh/correct linkage of stores between “company” and “franchisee” status.
Update/correct key chain store data to support fulfillment activities. (Ex. billing)
Forward/communicate key information to internal clients (Operations, Sales representatives, billing, collections, etc.)
Saving current customer agreements.
Work with disgruntled customers to resolve problems and save business.
Work with internal functional heads to follow-up on agreed customer actions and problem repairs.
Think proactively using business findings to troubleshoot future potential problems and correct before business is lost or threatened.
Adding Equipment to customer agreements.
Assist customers who are in need of additional equipment from our product assortment with an emphasis on life safety equipment.
Ability to upsell where applicable and bundle equipment options
Follow all selling rules related to new equipment additions and contract renewals.
Seek opportunities in every customer interaction to upsell new products and services.
Manage caseload and ensure cases are updated with notes and emails as applicable.
Use of Formstack to send out and manage contracts that need to be signed by customer
Create contract packages for processing according to contract administrator rules
Remain current with customer interactions via email and phone
Daily, weekly, monthly reporting as required to support performance management routines.