Customer Advocate
About The Position
Handle inbound calls from residential customers regarding sales and general care inquiries. Act as liaison between Billing, Contract Management, Finance and Sales teams to resolve problems and respond to customer inquiries by phone. Facilitate online customer payments, enrollments and account maintenance using relationship management tools and eCommerce software. Meet/exceed departmental KPI’s related to internal and external customer support expectations. Provide feedback to leadership related to customer facing projects, processes, designs while advocating for the customer. Create research requests on behalf of residential customers.
Requirements
- High-school diploma
- 2 or more years of customer service and/or related work experience preferred
- Advanced knowledge of Microsoft Office
- Technical understanding of information systems
- Solid analytical and problem-solving skills
Nice To Haves
- Energy background preferred
Responsibilities
- Handle inbound calls from residential customers regarding sales and general care inquiries
- Act as liaison between Billing, Contract Management, Finance and Sales teams to resolve problems and respond to customer inquiries by phone
- Facilitate online customer payments, enrollments and account maintenance using relationship management tools and eCommerce software
- Meet/exceed departmental KPI’s related to internal and external customer support expectations
- Provide feedback to leadership related to customer facing projects, processes, designs while advocating for the customer
- Create research requests on behalf of residential customers
Benefits
- Compensation Grade: SP20-001
- Compensation Range: $16.04 - $20.06
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
