Customer Advocate

Safelite • Bangor, ME

1d • Onsite

About The Position

The Customer Advocate is one of Safelite’s first impressions with their customers. This organized and energetic professional manages administrative processes, scheduling, work orders, and invoicing, while also greeting customers in person and handling inbound phone calls and emails, ensuring a memorable experience during every interaction. Safelite, primarily an auto glass company, aims to provide a fulfilling career and support work/life balance, striving to be an excellent workplace. Founded in Wichita, Kansas in 1947, Safelite is a leading service organization. The Safelite family of brands delivers a "People Powered, Customer Driven" experience to over 11 million customers annually. Safelite AutoGlass is the largest provider of vehicle glass repair, replacement, and recalibration services in the U.S., operating more than 700 stores and 7,900 MobileGlassShops™ across all 50 states. Safelite Solutions offers property and casualty claims management services to over 175 insurance and fleet clients, supported by a technology-forward supply chain and corporate services. The company prioritizes its people's well-being, boasts an 88% Net Promoter Score (NPS), and is part of Belron®, the world’s largest vehicle glass company. Safelite is committed to community service, having recycled over 107,000 tons of glass, and embraces diversity as an equal opportunity employer.

Requirements

• High School Diploma/GED/Equivalent required.
• 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Benefits

• Competitive weekly base pay up to $19.75/hour.
• A benefits package valued at more than $10k.
• 401(k) plan with company matching
• medical coverage plans customized to suit your needs
• commitment to work/life balance through our paid time off (PTO) programs
• company holidays
• paid volunteer days
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees