Customer Advocate Part-Time

Carvana • Union City, GA

3d • $18 - $20 • Onsite

About The Position

As a Customer Advocate in Dealership Operations, you will represent Carvana and CDJR and own the end-to-end customer experience for walk-in and appointment-based shoppers in the Sacramento showroom. You will help deliver a transparent, single-price, no-haggle, low-pressure vehicle-buying experience, guiding customers from their first inquiry through purchase and post-sale follow-up. The role includes providing expert product guidance, supporting sales through Carvana’s tools and platforms, and building lasting customer relationships.

The position also includes maintaining showroom and vehicle-lot presentation, reviewing and scanning inventory, and performing physically demanding vehicle-related work. Work takes place indoors and outdoors, with occasional exposure to inclement or extreme weather. The schedule is part-time, with shifts expected consistently from 9 a.m. to 5 p.m. Friday through Sunday, and potentially during the week according to business needs. Team members are asked to be available seven days a week; weekend work is required.

Requirements

• At least 2 years of customer-facing experience.
• Passion for providing exceptional customer service.
• Detail-oriented and organized, with ownership and accountability.
• Excellent in-person and digital communication skills.
• Ability to quickly learn new platforms and systems.
• Knowledge of CDJR products and automotive trends, or willingness to become an expert.
• Ability to read, write, speak, and understand English.
• Must be at least 21 years of age and possess a valid driver's license.
• Ability to perform physically demanding tasks, including detailing and loading or unloading vehicles.
• Ability to walk, stand, and sustain physical activity for extended periods of time (8+ hours).
• Ability to reach, twist, kneel, crouch, climb, balance, squat, and grasp, carry, lift, push, and pull items weighing up to 50 pounds.
• Excellent visual acuity and manual dexterity for frequent driving.
• Availability to work weekends and be available seven days a week; expected regular shifts are Friday through Sunday, with potential weekday scheduling based on business needs.

Responsibilities

• Serve as the primary showroom contact, guiding customers from initial inquiry through sale and post-sale follow-up.
• Work with customers in person and through phone, email, and text to understand their needs; facilitate showroom visits and test drives as appropriate.
• Help customers select vehicles and place orders from dealership inventory or online platforms.
• Set up app connectivity and explain warranty and maintenance information.
• Respond promptly to inbound leads and provide action-oriented support to move customers through the sales process.
• Stay current on CDJR product knowledge, OEM training, and product updates, and answer customers’ vehicle-related questions.
• Guide customers through in-dealership carvana.com sales using Carvana tools such as Carma and Cruise Control.
• Guide customers through Carvana New Car pickup and STC drop-off processes.
• Build relationships with local businesses to support CDJR fleet sales.
• Maintain contact after purchase, including check-ins at ownership milestones, answering follow-up questions, and supporting customer satisfaction.
• Keep the sales lot clean, organized, and visually appealing; park and merchandise vehicles appropriately and maintain clean interiors and exteriors.
• Review and scan inventory to support quality and accurate location tracking.
• Perform vehicle detailing and load or unload vehicles onto the Vending Machine.

Benefits

• 401(k) with Carvana match.
• Opportunity for overtime during busy seasons.
• Performance-based pay increases and potential location-specific incentive programs.
• Generous paid time off (7.5 days).
• Carvanafit Wellness Program.
• Free mental health help through Supportlinc.
• Internal growth and professional development opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed