Customer Advocate Part-Time

Carvana • Union City, GA

2d • Onsite

About The Position

The Customer Advocate is the face of Carvana and CDJR in the Sacramento showroom, owning the end-to-end customer experience for walk-in and appointment-based shoppers. The role delivers a transparent, single-price, no-haggle, low-pressure vehicle-buying experience aligned with Carvana’s values of transparency, trust, and simplicity. Customer Advocates provide respectful, empathetic guidance and help customers feel confident and cared for throughout their purchase.

The position combines showroom customer service and sales support with post-sale relationship management and lot upkeep. Advocates assist customers in person and through phone, email, and text; facilitate showroom visits and test drives; support vehicle selection and order placement; explain warranty and maintenance information; and help customers use Carvana tools and processes. The role also includes learning CDJR products, supporting fleet sales through local business relationships, and maintaining accurate, organized vehicle inventory.

This is a part-time role. The stated schedule is consistently 9 a.m.–5 p.m. on Friday, Saturday, and Sunday, with possible weekday scheduling based on business needs. Team members are asked to be available seven days a week, and weekend work is required. The work involves indoor and outdoor conditions, occasional inclement or extreme weather, extended periods of walking and standing, physically demanding vehicle-related tasks, and frequent driving. Applicants must be at least 21 and have a valid driver’s license. The role is not eligible for visa sponsorship.

Requirements

• At least 2 years of customer-facing experience.
• Must be at least 21 years of age.
• Must possess a valid driver's license.
• Must be able to read, write, speak, and understand English.
• Ability to perform physically demanding tasks, including detailing vehicles and loading or unloading vehicles onto the Vending Machine.
• Ability to work indoors and outdoors, with occasional exposure to inclement or extreme weather.
• Ability to walk, stand, and sustain physical activity for extended periods of time (8+ hours).
• Ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
• Ability to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
• Excellent visual acuity and manual dexterity for frequent driving.
• Passion for exceptional customer service; detail-oriented and organized, with ownership and accountability.
• Excellent in-person and digital communication skills.
• Comfort learning new platforms and systems quickly.
• Must be available to work weekends and asked to be available seven days a week; the stated regular schedule is Friday through Sunday, with possible weekday shifts based on business need.

Nice To Haves

• Knowledge of CDJR products and automotive trends, or eagerness to become an expert in them.

Responsibilities

• Serve as the primary showroom contact, guiding customers from initial inquiry through sale and post-sale follow-up.
• Understand customer needs through in-store conversations and phone, email, or text communications.
• Facilitate showroom visits and test drives as needed based on customer preferences.
• Finalize vehicle selection and support order placement from dealership inventory or online platforms.
• Set up app connectivity and provide detailed warranty and maintenance information.
• Respond promptly to inbound leads and help customers move through the sales funnel with useful, action-oriented support.
• Remain current on CDJR OEM training, product updates, and the CDJR lineup; serve as a product specialist and answer vehicle-related questions.
• Guide customers through in-dealership Carvana.com sales using proprietary tools such as Carma and Cruise Control.
• Guide customers through Carvana New Car pickup and STC drop-off processes.
• Build relationships with local businesses to support CDJR fleet sales.
• Follow up with customers at ownership milestones, including first service and anniversaries, answer questions, and maintain customer satisfaction.
• Keep the sales lot clean, organized, and visually appealing; park and align vehicles and ensure correct key tags and clean interiors and exteriors.
• Review and scan inventory to support vehicle quality and accurate location tracking.
• Perform physical vehicle-related tasks, including detailing and loading or unloading vehicles onto the Vending Machine.

Benefits

• Competitive, performance-based compensation with a stated pay range of $18–$20 per hour and performance-based opportunities for pay increases.
• 401(k) with Carvana match.
• Opportunity for overtime during busy seasons.
• Fast-track advancement opportunities and internal growth opportunities.
• Carvanafit Wellness Program.
• Free mental health help through Supportlinc.
• Paid time off (7.5 days).
• Professional development opportunities.
• Location-specific performance-based incentive programs may be available.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed