Customer Advocate

Great Day Improvements: A Family of Brands•Bensalem Township, PA

About The Position

The Customer Advocate (CA) serves as a facilitator between Great Day Improvements, LLC (GDI) and its customers, providing assistance throughout all areas of a customer’s project. The role is cross-trained in various office functions to provide coverage for paid time off. The position is advertised at up to $17 per hour and includes benefits and paid vacation/PTO. Performance expectations include resolving customer issues within 24 hours or less, executing the JUMP program 100% of the time, achieving a communication net score of 90% or better on customer service surveys, and obtaining online reviews for 10% of installed jobs.

Requirements

At least two years of experience in customer/client services, a call center, a help desk, or another applicable service-related industry.
Good problem-solving skills.
Competence using technology and the ability to function proficiently in the company’s IT systems.
Strong organizational skills and the ability to think on one’s feet.
A proactive approach to managing customer interactions and expectations.
Ability to work within the organization to provide win-win customer solutions.
Strong business sense and judgment.

Nice To Haves

Experience with Excel.

Responsibilities

Execute the JUMP program to maintain customer communication throughout the project.
Serve as the main point of contact for customers with questions or problems.
Keep customers updated with timely and frequent information about project progress.
Facilitate customer resolutions by bringing together appropriate GDI personnel.
Maintain the Customer Call Log.
Perform other duties as assigned.