Part-Time Customer Advocate

Carvana•Hudson, MA

2d•Onsite

About The Position

As a Customer Advocate, Dealership Operations, you will be the face of Carvana and CDJR, owning the end-to-end customer experience for both walk-in and appointment-based shoppers in our Sacramento showroom. You’ll play a critical role in delivering a world-class, customer-first vehicle buying experience in a transparent, single-price, no-haggle, and low-pressure environment—a core part of what makes Carvana different. Customer Advocates embody Carvana’s values of transparency, trust, and simplicity. They thrive in a fast-paced, innovative culture, are passionate about reinventing the car buying journey, and believe in treating every customer with respect and empathy. Advocates enjoy making meaningful connections, offering expert guidance, and ensuring every customer walks away feeling confident, cared for, and excited about their new vehicle.

Requirements

At least 2 years of customer-facing experience
Must be at least 21 years of age
Possess a valid driver's license
Must be able to read, write, speak, and understand English
All applicants must pass a drug test and obtain a DOT Medical Card.

Nice To Haves

Passionate about providing exceptional customer service.
Detail-oriented and organized, with a strong sense of ownership and accountability.
Excellent communicator, both in-person and digitally.
Comfortable quickly learning new platforms and systems.
Knowledgeable or eager to become an expert in CDJR products and automotive trends.

Responsibilities

Serve as the primary point of contact for customers in the showroom, guiding them from initial inquiry to sale and post-sale follow-up.
Work with customers in-store and via phone/email/text to understand their needs.
As needed, facilitate Showroom visits and test drives based on preferences.
Finalize vehicle selection and support order placement from dealership inventory or online platforms.
Deliver a seamless, white-glove experience by setting up app connectivity and providing detailed warranty and maintenance information.
Proactively move customers through the sales funnel, quickly responding to inbound leads and providing helpful action-oriented customer support.
Act as a CDJR product specialist, remaining up-to-date with all OEM training and product updates across the CDJR lineup.
Be customers’ go-to source for vehicle-related questions, ensuring customers feel confident and informed in their purchase decisions.
Guide customers through real-time in-dealership carvana.com sales using Carvana’s proprietary tools such as Carma and Cruise Control.
Guide customers through the Carvana New Car pickup and STC drop-off processes.
Engage in B2B sales by building relationships with local businesses to drive fleet sales for CDJR.
Continue customer engagement beyond the point of sale, checking in at key ownership milestones (e.g., first service, anniversaries).
Maintain regular communication to ensure customer satisfaction, answer follow-up questions, and foster long-term relationships.
Maintain a clean, organized, and visually appealing sales lot.
Ensure vehicles are neatly parked, aligned, and merchandised with proper key tags and clean interiors/exteriors.
Regularly review and scan inventory to ensure high quality and accurate location tracking.

Benefits

Competitive, Performance-Based Compensation
401(k) with Carvana match
Opportunity for overtime during busy seasons
Fast Track Advancement Opportunities
100% Company Paid Healthcare Premiums
Dental + Vision benefits
Wellness program to support mental, physical and financial health
Pet care savings program
Generous paid time off (13 days for the first year, increases to 20 days thereafter)
Tuition reimbursement
Student loan repayment program
Carvana Shares (annual grant)
Employee Stock Purchase Plan discount
Extensive internal growth and professional development opportunities