Customer Advocate Part-Time

Carvana•Avon Lake, OH

1d•Onsite

About The Position

Carvana is seeking Customer Advocates with at least 2 years of customer-facing experience to join their team. Carvana is the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500. Customer Advocates are responsible for reintroducing happiness into the car-buying process, whether by assisting customers with the unique Vending Machine experience or engaging with the local community. The role requires enthusiastic, energetic, and self-motivated team players.

Requirements

At least 2 years of customer-facing experience
Ability to obtain a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana)
Ability to satisfy state-specific requirements related to access DMV/title and registration systems
California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana)
Nevada, Tennessee, and Virginia employees must apply for a Salesperson license within the first two weeks of employment (process sponsored by Carvana)
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our Vending Machine
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
Frequent driving requires excellent visual acuity and manual dexterity
Must be at least 21 years of age and possess a valid driver's license

Responsibilities

Create an amazing and memorable pick up experience for customers, serving as the face of Carvana when customers come onsite to the car Vending Machine
Complete customer paperwork and include thorough notes in the customer tracking system
Swiftly address any customer questions or minor technical issues related to the vending machine process, ensuring a positive and memorable experience
Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy

Benefits

Competitive, Performance-Based Compensation
401(k) with Carvana match
Opportunity for overtime during busy seasons
Fast Track Advancement Opportunities
100% Company Paid Healthcare Premiums
Dental + Vision benefits
Wellness program to support mental, physical and financial health
Pet care savings program
Generous paid time off (13 days for the first year, increases to 20 days thereafter)
Tuition reimbursement
Student loan repayment program
Carvana Shares granted annually (equity)
Employee Stock Purchase Plan discount
Extensive internal growth and professional development opportunities