Customer Advocate

Disabled Veteran Solutions•Erie, PA

3d•$18 - $19•Remote

About The Position

Ready for a mission that truly matters? Join Disabled Veteran Solutions (DVS) as a Customer Care Advisor. Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

Requirements

Excellent active listening and problem-solving skills
Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone
A genuine passion for improving the lives of others
High school diploma or equivalent
Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field
Proficiency with various web-based platforms and tools
Strong attention to detail and organizational skills
Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Nice To Haves

Bachelor's degree
Experience in healthcare, insurance, social work, or mental health
Familiarity with medical terminology and health benefit plans
Proven success in remote customer facing role, especially in complex, high-volume environments

Responsibilities

Provide exceptional service and unwavering support to improve lives.
Efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone.
Utilize strong attention to detail and organizational skills.