Customer Advocate Specialist I

University of Utah Health • South Jordan, UT

26d

About The Position

The Customer Advocate Specialist I is a call center position supporting patient scheduling needs. The role handles inbound and outbound telephone calls related to patient scheduling, provider messaging, and general operator services. It provides customer-focused service and facilitates accurate information flow among medical staff, hospital staff, and departments. The position does not provide patient care.

The role coordinates customer services according to policies and procedures, responds to inquiries and concerns, and maintains schedule adherence and productivity standards. It also performs administrative or clerical duties and projects as assigned by the manager.

Requirements

• One year of experience in communications, customer service, a related medical field, or educational equivalency.
• Ability to provide excellent customer service and go above and beyond to meet customer needs.
• Excellent verbal and written communication skills.
• Ability to respond appropriately to customer requests for one-call resolution.
• Computer literacy, including working knowledge of Microsoft Office applications.
• Typing speed of at least 45 WPM.
• Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
• Ability to prioritize and multitask in a fast-paced environment.
• Ability to apply processes, activities, and tools associated with managing customer requests.
• Ability to report to work on time and avoid unnecessary absenteeism.

Nice To Haves

• Experience with Epic and Outlook.

Responsibilities

• Provide excellent customer service by resolving concerns and responding to inquiries professionally and engagingly.
• Coordinate services according to policies and procedures, and provide customer education as needed.
• Maintain schedule adherence and productivity standards.
• Handle customer contacts promptly and efficiently, including patient scheduling requests, provider messages, inquiries, complaints, and feedback calls.
• Perform other administrative or clerical duties and projects as assigned by the manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed