Customer Advocate I
About The Position
Under supervision, the Customer Advocate I works in a call center and assists members and physicians by responding promptly, accurately, and objectively to telephone and written inquiries. The role includes conducting research and requires spending approximately 85% of scheduled time on the phone according to business needs. The requirements also state the ability to spend approximately 90% of scheduled time on the phone and to sit for long periods with scheduled breaks. The position requires six weeks of onsite training at the Richardson, Texas office, Monday through Friday, 8:00 a.m.–4:30 p.m. CST. After training, the role moves to remote work from home, with a schedule falling Monday through Friday, 9:30 a.m.–6:00 p.m. CST. The position requires onsite training and may require returning for onsite training for up to 18 months at a designated Customer Service Hub. Remote employees assigned to a Hub must live near a designated Hub. Sponsorship is not available. Compensation is listed as a base pay range of $17.75–$28.39; exact compensation may vary based on skills, experience, and location. The role aligns with an annual incentive bonus plan, subject to its terms and conditions.
Requirements
- High school diploma or GED.
- Six months of customer service experience or six months of experience in an office environment.
- Data entry and/or typing experience.
- Interpersonal, verbal, and written communication skills.
- Analytical and organizational skills, and independent decision-making skills.
- Ability to spend approximately 90% of scheduled time on the phone according to business needs.
- Ability to sit for long periods of time with scheduled breaks.
Nice To Haves
- Nine months of customer service experience.
- Experience working with various lines of business, such as CDHP, Medicare, Wellness, and Disease Management.
- Knowledge of medical terminology and anatomy.
- Proven ability to learn quickly and adapt to change.
- Referral preference is given to applicants able to take and meet testing criteria.
Responsibilities
- Assist members and physicians by responding to telephone and written inquiries promptly, accurately, and objectively.
- Conduct research to address inquiries.
- Spend approximately 85% of scheduled time on the phone according to business needs.
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
- Other incentives
- Annual incentive bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
