Customer Advocacy Manager

Cellebrite • Tysons, VA

1d

About The Position

As Cellebrite's Customer Advocacy Manager, you orchestrate the content — customer stories and key flagship events — that fuel our brand narrative. Customer obsession drives everything you do: you build the trusted relationships that turn satisfied customers into vocal advocates, and you cultivate their stories event experiences and help to bring their voices to the world stage.

Requirements

• 5-7+ years in customer success, customer marketing, communications or advocacy program management
• Experience running a customer reference or advocacy program
• Bachelor's degree in communications, marketing or a related field
• Customer obsession: genuine passion for the customer experience, putting customers at the center of every decision
• Relationship development: an innate ability to build trust with customers and become their go-to resource for support, storytelling, public appearances and more
• Community management: a strong customer success background, with the ability to nurture and mobilize an engaged customer community
• Storytelling and writing: strong writing, interviewing and editorial skills across formats — video, written case studies, social and the stage
• Project management: comfortable juggling multiple pipelines (stories, events, speakers) against tight deadlines

Responsibilities

• Source, build and maintain a customer story pipeline, coordinating the full process from initial intake interviews through story production
• Manage storyboard creation, and help write and produce stories for a variety of formats
• Support the event content strategy for our annual user summit, including tactical orchestration and support such as run-of-show communications and deadline tracking
• Coordinate the event speaker lineup, from main-stage keynotes to breakout sessions, serving as the key point of contact for speakers
• Serve as the trusted, go-to resource for customer advocates, building and nurturing long-term relationships that turn satisfied customers into engaged, vocal advocates for Cellebrite

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level