Customer Advocacy Intern (Fall 2026)

Cloudflare•San Francisco, CA

8d•Hybrid

About The Position

The Customer Advocacy Intern will support the team responsible for building, managing and growing customer marketing programs. Reporting to the Principle, Customer Advocacy Manager, the ideal candidate will be interested in a focus on customer storytelling and scaling customer programs in high growth SaaS companies. This is a fantastic opportunity to join a high growth company with a mission to build a better internet.

Requirements

Currently pursuing a degree in Journalism, English, Marketing, Communications, Business, or a related field.
Available for a full-time 12-week internship, working from our San Francisco office 3-5 days a week during the fall (Sep-Dec).
A strong portfolio showcasing your writing samples across different formats (e.g., blog posts, articles, essays).
Ability to write clearly, concisely, and adaptably for various digital platforms and audiences.
Strong project management skills.
Strong research skills and a keen eye for detail.
Excellent communication and collaboration skills.
Curiosity and a proactive approach to learning and problem-solving.

Nice To Haves

A passion for technology and its impact on the internet is desirable.

Responsibilities

Shadow the Customer Advocacy Manager and work cross functionally with global teams in building customer stories, and scaling customer advocacy programs, including participation with enterprise customers across many industries.
Work with Strategy, Sales, Customer Success, Marketing, Product, and Communications.
Support and fulfill sales 1:1 and RFP requests for customer references working with tools and across customer advocacy and account teams.
Manage/track customer references requests via customer marketing tools.
Support customer reference requests from key stakeholders across events, campaigns, product, analyst, and public relations teams.
Qualify, develop and maintain a targeted pipeline of strategic customer relationships.
Qualify incoming nominations.
Contribute to the development of high quality, world-class customer story content and promotion.
Shadow the process and contribute to our customer advisory boards/councils.
Help coordinate across many teams and executives, pre/post event success.
Collaborate with the Strategy team to develop and execute customer marketing strategies that align with business goals.
Support the research, writing, and editing of engaging case studies, internal and external interviews, and other marketing collateral.
Learn and support marketing and customer advocacy tech stack.
Contribute to planning and brainstorming sessions, bringing creative ideas and new efficiencies using AI to the table.
Support the team in analyzing advocacy activity performance and identifying opportunities for improvement.
Contribute to monthly and quarterly reporting, including newsletters.