Global Customer Marketing Discovery, Analyst

Salesforce•Indianapolis, IN

About The Position

The Customer Advocacy & Engagement Specialist is a vital driver of our customer-centric vision. In this role, you don't just manage data; you curate the voice of our customers to fuel business growth. You will be responsible for identifying high-potential advocates, orchestrating the development of customer success assets, and managing the strategic pipeline that connects our most successful customers with our global sales and marketing goals.

Requirements

3+ years in customer advocacy, reference management, or cross-functional marketing support.
Strong command of Salesforce and MS Office.
Proven ability to move complex projects (like customer stories or video assets) to completion reliably and repeatedly.
A clear and direct communicator who is comfortable engaging with internal stakeholders and external customer champions.
You have an eye for detail and a passion for building structured processes that solve business challenges.

Nice To Haves

Experience with ReferenceEdge is highly preferred.

Responsibilities

Identify and source new customer stories by analyzing account health and success milestones.
Maintain a robust pipeline of advocates ready to participate in key initiatives.
Manage 1-1 reference requests and maintain the integrity of our reference database.
Ensure customer attributes are updated and reference usage is tracked to prevent "advocate fatigue."
Lead the end-to-end execution of customer assets. This includes managing workflows from initial discovery to final publication on our corporate website, social platforms, and sales portals.
Build and document the processes that make our program scale.
Create reports and dashboards in Salesforce to provide visibility into advocacy impact and program ROI.