Customer Advisor $20/hr. Novi MI

Best Buy • Novi, MI

10d • Hybrid

About The Position

As a Customer Care Representative, you’ll answer calls from Best Buy Health customers and their caregivers about billing, service plans, account changes, basic technology troubleshooting, and health and safety services, including 24/7 urgent response. You’ll manage multiple applications, update electronic records, and provide accurate documentation. Success in the role requires active listening to understand and resolve customers’ needs.

This is a hybrid role. Employees must live within a drivable distance of the Best Buy Health office in Novi, Michigan, and may be asked to work from the office up to three days per week.

Requirements

• At least 1 year of customer service or call center experience.
• Must be located within a drivable distance of the Best Buy Health office in Novi, Michigan.
• Able to work from the office up to 3 days per week when asked.
• Use active listening to understand and resolve customers’ needs.
• Protect customer information in accordance with applicable regulations, including CPNI, PCI, and HIPAA.

Nice To Haves

• Experience working in a fast-paced call center environment.
• Experience working in a technology-focused industry.
• Experience working with senior-aged customers.

Responsibilities

• Respond to a high volume of inbound calls from new and existing subscribers.
• Actively listen, provide supportive responses, and address customers’ needs.
• Recommend products and services that align with customers’ needs.
• Protect customer information by complying with applicable federal and state regulations, including CPNI, PCI, and HIPAA.
• Manage multiple applications, update electronic records, and provide accurate documentation.
• Answer questions about billing, service plans, account changes, basic technology troubleshooting, and health and safety services.

Benefits

• Competitive pay.
• Great employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, subject to eligibility and applicable rules.
• Paid time off for eligible full-time and part-time employees, based on factors including work location, employment status, compensation type, and service.
• Certain roles may be eligible for incentive pay, subject to plan eligibility.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed