Customer Acquisition Manager II, Direct Sales Representatives

GFiber•Kansas City, MO

23h•$111,200 - $122,300

About The Position

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. The application window will be on at least July 15th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date. Role Description: As a Customer Acquisition Manager (CAM), you will help develop and manage the day-to-day execution of the market-level strategy for residential sales channels. You will be charged with leading a team towards achieving the sales goals required for customer growth. You will also work cross-functionally with local teams to support customer satisfaction efforts and ensure field escalations are resolved in a timely manner.

Requirements

Bachelor's degree or equivalent practical sales or business experience.
3 years of door to door (D2D) sales experience.
2 years of experience leading or managing a sales team including onboarding, training, and coaching.
Experience with CRM tools (Salesforce, Hubspot, etc.) and spreadsheet software (e.g., Excel, Google Sheets) for data organization, analysis, and generating insights to inform sales performance, operational improvements, and make informed business decisions.
Experience using concise and organized written and verbal communication to persuade and update internal and external stakeholders regularly.

Nice To Haves

Experience building and motivating direct sales teams and/or managing sales vendor teams in the telecom industry.
Experience working with multiple cross-functional partners and stakeholders to achieve business targets and goals.
Experience managing daily operations, projects, and tasks to completion with minimal guidance.
Experience managing a variety of extended workforce teams to achieve business goals.

Responsibilities

Independently manage and lead a high-performing team of Direct Sales Reps, ensuring delivery of team objectives and results.
Develop, train, and enable the sales reps on your team by designing data-driven plans and holding regular, structured 1:1 and team meetings.
Identify and communicate systemic areas of improvement for the business, proactively leading cross-functional efforts with the Tech Ops team and other partners to initiate changes agreed upon by leads to improve field escalation resolution and exceed SLA targets.
Drive strategy by independently engaging with chambers of commerce and community organizations to secure high-impact partnerships that deepen community ties and directly contribute to local and regional objectives.
Interpret and synthesize complex local market intelligence and sales data to distribute critical insights and recommendations that influence the mission and strategy of the local Head of Sales and Regional Leadership.