Customer Accounts Manager (CAM)

Aarons•Dublin, GA

5d•Onsite

About The Position

The Customer Accounts Manager (CAM) drives the success of Aaron's stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. This role strategically influences team performance to help customers achieve their goals of ownership and assumes a wide variety of job functions at the direction of the General Manager. The CAM is second up to the General Manager and is responsible for building authentic customer relationships, managing the collections process, reviewing and closing lease agreements, and maintaining customer contact. They also manage the accounts staff to achieve departmental goals, complete merchandise certification, and maintain vehicle records. Additionally, the CAM may assist the Sales Team and perform other reasonable duties as requested by management.

Requirements

United States: at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record).
Canada: at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron’s Brand and protect company assets
Maintain a professional appearance
Proficient computer skills

Nice To Haves

Two years of college or two years of previous management experience preferred
High School diploma or equivalent preferred

Responsibilities

Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
Build authentic customer relationships to support customers in their ownership goals and drive sales
Manage the collections process by counseling customers to gain timely lease/merchandise renewals
Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
Contact customers who have not renewed merchandise agreements
Maintain customers contact over the phone and through home visits
Update customers information and maintain accuracy
Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
Clean and certify merchandise in the cleaning station for all merchandise personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any other reasonable duties requested by management