Customer Accounts Manager (CAM)
About The Position
The Customer Accounts Manager (CAM) drives the success of Aaron's stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. This role strategically influences team performance to help customers achieve their goals of ownership and assumes a wide variety of job functions at the direction of the General Manager. The CAM connects and relates well to people, demonstrates empathy, listens attentively, and successfully navigates difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s team members, Customer Account Managers share the purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
Requirements
- United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
- Must meet DOT requirements to obtain certification in required states (United States)
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store and multitasking effectively
- Proper telephone etiquette
- Uphold the Aaron’s Brand and protect company assets
- Maintain a professional appearance
- Proficient computer skills
Nice To Haves
- Two years of college or two years of previous management experience preferred
- High School diploma or equivalent preferred
Responsibilities
- Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
- Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
- Build authentic customer relationships to support customers in their ownership goals and drive sales
- Manage the collections process by counseling customers to gain timely lease/merchandise renewals
- Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
- Contact customers who have not renewed merchandise agreements
- Maintain customers contact over the phone and through home visits
- Update customers information and maintain accuracy
- Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
- Clean and certify merchandise in the cleaning station for all merchandise personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Load, secure and protect product in company vehicle
- Safely operate company vehicle
- Assist the Sales Team as needed
- Any other reasonable duties requested by management
Benefits
- Paid time off, including vacation days, sick days, and holidays
- Medical, dental and vision insurance
- 401(k) plan with contribution matching
- Competitive performance incentives
- Excellent advancement opportunities
- Outstanding career training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
