Customer Accounts Assistant Manager, National Accounts
About The Position
The primary mission of the Assistant Manager, Regional Accounts is to supervise and provide leadership to the Regional Accounts Staff and assist with any issues that arise. Ensures that the customer account specialist’s best effort is expended on past dues to maximize cash and minimize Days Sales Outstanding “DSO”. This position reports directly to the Regional Accounts Manager with delegated duties such as training and mentoring teams to meet and exceed departmental objectives and goals, handling escalated customer account issues, approving adjustments, KPI reporting, performance management and other duties as assigned by management. Solid B2B customer accounts experience is needed in order to provide the best level of customer service while identifying high risk accounts with cash flow issues. Excellent customer service, negotiation skills and attention to details are required to help promote long-term business relationships with our strategic customers and internal business partners. This customer base requires special handling and billing along with unique procedures to facilitate the payment cycle.
Requirements
- 6 Years of general business experience
- 5 Years of B2B customer account experience
- 3 Years Supervisory Experience
- Self-starter
- Able to drive engagement amongst the team membersAbility to drive company/departmental Vision and Purpose
- Track record of strong Team Leadership, Development, and Conflict Management
- Exhibits Interpersonal and Organizational Savvy
- Demonstrates self-awareness and the ability to think strategically
- Strong Sense of Urgency and Customer Focus
- Exhibits Resiliency and ability to function under pressure
- Excellent Verbal and Written Communication
- Strong Organizational and Time Management Skills
- Flexible and Adaptable to an ever-changing and fast paced environment
- Advanced Microsoft Excel and Word User
- Professional Telephone Etiquette
Responsibilities
- Train, mentor, drive, and manage successful performance of customer accounts teams on all activities.
- Maintain awareness of targets to meet/exceed these targets.
- Provide and articulate receivables reporting analysis via Excel, Access, etc.
- Utilize appropriate judgment in releasing/holding orders, processing adjustment disputes, resolving unapplied payments.
- Escalate account issues, working closely with sales to ensure payment within terms as well as minimize any potential for bad debt.
- Take proactive measures to address changes regarding financial position of customers.
- Maintain relationships with Internal and External customers to drive efficiencies in processes.
- Lead projects, process improvements, and other customer accounts related tasks as identified by management.
Benefits
- Medical, Dental, and Vision Coverage
- Life and disability insurance
- Flex spending and health savings accounts
- Virtual Health Visits
- 24 Hour Nurse Line
- Healthy Pregnancy Program
- Tobacco Cessation Program
- Weight Loss Program
- 401(k) plan with company match
- Employee Stock Purchase Program
- Paid Time Off (Holidays, Vacations, Sick Days)
- Paid parental leave.
- Military leave & support for those in the National Guard and Reserves
- Employee Assistance Program (EAP)
- Adoption Assistance Reimbursement Program
- Tuition Reimbursement Program
- Auto & Home Insurance Discounts
- Company Paid Life Insurance
- Supplemental Life Insurance
- Accidental Death & Dismemberment Insurance
- Company Paid Disability Insurance
- Supplemental Disability Insurance
- Group Legal Plan
- Critical Illness Insurance
- Accident Insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
