Bilingual (French) Customer Account Specialist

Michelin • Greenville, SC

4d • Hybrid

About The Position

Michelin is hiring a Bilingual (French) Customer Account Specialist responsible for managing the end-to-end operational relationship with customers and partners. This role involves forecasting, order and logistic execution, accounts receivable, and handling customer requests. The position is based at Michelin's headquarters in Greenville, SC. Michelin is seeking candidates who are passionate about solving problems, building relationships, and making a direct impact on customer success, aligning with values of respect for people, collaboration, and trust.

Requirements

• Proficiency in French - written and verbal
• 4 year degree or equivalent experience
• Excellent communication skills (written, verbal, presentation) with a consistent track record of relationship building with customers and internal business partners with a servant leadership mentality
• An ability to discern varying customer and internal partner priorities and make quick, good decisions
• Effective problem-solving skills to analyze, find the root cause, and implement solutions to eliminate/reduce the risk of the problem occurring again.
• Analytical skills to objectively examine data, recognize patterns, and make connections between seemingly unrelated ideas or concepts
• Willingness to work a hybrid, in-office schedule

Nice To Haves

• Previous customer service, accounts receivable, supply chain, or logistics experience is a plus

Responsibilities

• Capture customers' short-term forecast requirements and propose sales forecasts based on analysis.
• Alert relevant parties of major variations in requirements/forecasts.
• Capture, record, and commit customer orders according to agreements and service levels.
• Propose product alternatives in case of phase-out or shortage.
• Coordinate and optimize deliveries based on customer/partner requirements.
• Manage advanced stocks to ensure timely supply.
• Detect stock variances and implement corrective actions.
• Handle journey tracking and prepare necessary documentation for invoicing and customs.
• Monitor customer order portfolios and execution, informing customers of any issues.
• Liaise with partners to ensure timely deliveries and commitment to service.
• Proactively alert customers of any service delays or failures and work towards solutions.
• Manually plan non-automated orders/loads in accordance with customer commitments.
• Apply corrective actions in relevant applications.
• Capture all customer requests and claims (physical, value, quality).
• Analyze and provide issue resolution or appropriate answers, including handling invoicing alerts or rejections.
• Reconcile customer disputes associated with claims and past due reconciliation.
• Contact, follow up, and maintain communication with customers.
• Perform root cause analysis and implement corrective actions to prevent recurrence.
• Share recurring problems with internal partners to find solutions.
• Apply standards and procedures set by the entity.
• Contribute to continuous improvement to enhance work methods and customer experience.

Benefits

• Career Growth: Personalized development plans, mentorship, and cross-functional opportunities.
• Unique career paths and opportunities for advancement.
• Inclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized.
• Option to join one of our Connected Communities.
• Innovation-Driven: Work on projects that matter—from sustainable materials to digital transformation.
• Community Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.
• Equal employment opportunities
• Prohibition of discrimination and harassment
• Reasonable accommodations for employees and applicants with disabilities and for sincerely held religious beliefs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level