Bilingual (French) Customer Account Specialist

Michelin • Greenville, SC

1d • Hybrid

About The Position

Michelin is hiring a bilingual English/French-speaking Customer Account Specialist responsible for handling the end-to-end operational relationship with customers and partners. This includes forecasting, order and logistic execution, accounts receivable, and handling customer requests. Michelin's purpose is to support everyone’s right to move freely to find their better way forward. Respect for customers is at the heart of what we do to provide a quality of service that matches our reputation for delivering the highest quality products. We need great candidates who can help us provide an excellent, meaningful customer experience. If respect for people, collaboration, and trust are some values you live by, you should consider joining us, the Worldwide leader in Tires. This position is based at our headquarters in Greenville, SC. We are driven to be the employer of choice for people looking for a career with respect and purpose. If you enjoy solving problems, building relationships, and making a direct impact on customer success, we would like to hear from you. Come join our team!

Requirements

• Proficiency in French - written and verbal
• 4 year degree or equivalent experience
• Excellent communication skills (written, verbal, presentation) with a consistent track record of relationship building with customers and internal business partners with a servant leadership mentality
• An ability to discern varying customer and internal partner priorities and make quick, good decisions
• Effective problem-solving skills to analyze, find the root cause, and implement solutions to eliminate/reduce the risk of the problem occurring again.
• Analytical skills to objectively examine data, recognize patterns, and make connections between seemingly unrelated ideas or concepts
• Willingness to work a hybrid, in-office schedule

Nice To Haves

• Previous customer service, accounts receivable, supply chain, or logistics experience is a plus

Responsibilities

• Capture customers short-term forecast requirements
• Propose short-term sales forecasts, based on the analysis of customer elements
• Alert the appropriate parties of major variations in requirements/forecasts.
• Capture, records and commits customer orders according to customer needs, agreement and defined service level
• Propose product alternatives should a phase-out or shortage occur
• Coordinate and optimize the deliveries based on customer/partner requirements
• Have the quantities required delivered in the shipping facility to ensure supply is delivered timely for the client
• Detect stock variance and implement corrective actions
• Handle journey tracking and prepare relevant documentation, including necessary documents for the invoicing and customs operations to proceed in an accurate manner
• Handle customer orders portfolio and monitor execution; inform and follow up with customers
• Liaise with appropriate partners to ensure timely deliveries and commitment to service
• Proactively alert customer in case of any event, delay or failure regarding the service commitment and engage in the search for a solution to the customer
• Manually plan the non-automated orders/loads issued, in accordance with customer commitments
• Apply corrective actions in the relevant applications
• Capture all customer’s requests & claims (physical, value, quality)
• Analyze and provide issue resolution or appropriate answer, including Handling non –invoicing alerts or invoicing rejections
• Reconcile customer disputes associated with claims and past due reconciliation
• Contact, follow up and keep a tight loop with customer
• Perform root cause analysis and implements corrective actions to eliminate reoccurrences.
• Share recurring problems with the relevant internal partner(s) in order to find solutions
• Apply standards and procedures set by the entity
• Contribute to continuous improvement to enhance work methods and customer experience

Benefits

• Personalized development plans
• Mentorship
• Cross-functional opportunities
• Unique career paths and opportunities for advancement
• Diverse, supportive environment where competencies, contributions and behaviors are recognized
• Option to join one of our Connected Communities
• Work on projects that matter—from sustainable materials to digital transformation
• Sustainable business practices
• Balancing the needs of customers and communities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree