Customer Account Specialist

Sherwin-Williams•Minneapolis, MN

8h•$56,743 - $70,367

About The Position

This role is responsible for managing customer orders from multiple channels, ensuring timely entry, accuracy, and clear communication on order status and shipping dates. It includes monitoring open orders, handling rush or expedite requests, tracking shipments, and providing necessary documentation to customers. The position also supports account maintenance by processing complaints, credits/debits, account updates, and acting as a liaison between sales and pricing teams. Additionally, it involves proactive customer engagement, forecasting support, and serving as a resource for training and escalation support within the team.

Requirements

Managing customer orders from multiple channels, ensuring timely entry, accuracy, and clear communication on order status and shipping dates.
Monitoring open orders, handling rush or expedite requests, tracking shipments, and providing necessary documentation to customers.
Supporting account maintenance by processing complaints, credits/debits, account updates, and acting as a liaison between sales and pricing teams.
Proactive customer engagement, forecasting support, and serving as a resource for training and escalation support within the team.

Responsibilities

Managing customer orders from multiple channels, ensuring timely entry and accuracy.
Communicating order status and shipping dates to customers.
Monitoring open orders and handling rush or expedite requests.
Tracking shipments and providing necessary documentation to customers.
Processing complaints, credits/debits, and account updates.
Acting as a liaison between sales and pricing teams.
Proactive customer engagement.
Forecasting support.
Serving as a resource for training and escalation support within the team.