After Hours Customer Account Specialist

Swift Transportation•Greer, SC

16h•Onsite

About The Position

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Requirements

Previous experience in transportation industry required.
Working knowledge of MS Office (Excel and Word) required.
Good verbal and written communication skills.
Detail-oriented with strong organizational skills.
Microsoft Office Suite
Report generation
Mathematical, analytical and problem solving skills.
Ability to interpret user needs and translate into system requirements.
Ability to understand system data and to identify discrepancies
Associates' degree or equivalent combination of education and/or experience required.

Nice To Haves

Previous knowledge of system analytics helpful

Responsibilities

Perform Customer Service functions regarding scheduling of pickup and delivery appointments for specific accounts assigned to the department.
Provide assistance to National Account teams.
Responsible for daily hands on customer related situations and resolving load discrepancies by working closely with the Customer Service Representative/ Customer Account Managers assigned to the account(s).
Commit to and receive detailed customer load information by telephone, fax or electronic tendering, and input all load information into the system accurately to ensure system integrity.
Serve as Customer and Driver's first line of communication and refer Customer/Driver to the proper department if/when necessary (i.e. Pricing, claims, etc.).
Monitor and trace loads so that follow up can be made to Customers regarding late pickups and or deliveries.
Assist in collecting and maintaining current Customer information in the system.
Manage EDI related requirements regarding 214 Status releasing or other similar electronic transmissions as required by Customer.
Proactively work to assist others in achieving the organization's objectives.