After Hours Customer Service Representative

Travel Incorporated • Duluth, GA

1d • Remote

About The Position

Launch Your Career in Travel with Travel Incorporated. Are you passionate about travel, eager to help others, and ready to start a rewarding career with room to grow? Join Travel Incorporated as a Travel Consultant in our Contact Center and be part of a team that delivers Excellence in Client Care. This is more than just a job — it’s your first step into a career in the travel industry with an award-winning, forward-thinking company that truly values its associates. You’ll begin with 6 months of paid training through TI University. Local candidates will attend training in person. If you are not local to our office - your training is mostly remote but will include 2 in-person weeks at our Duluth, GA office (travel provided by TI). After training, you’ll work remotely, applying what you’ve learned with the full support of a team that wants you to succeed. Help develop travel plans for clients based on their goals and timelines. You will offer personalized travel advice, solve problems, and uncover ways to improve their experiences — all while building relationships based on trust and service excellence. From your first day at TI, you’ll be on a path to progress. As your skills develop, so will your responsibilities — from basic bookings to more complex, consultative travel planning.

Requirements

• A strong customer service mindset — you're motivated by helping others
• Excellent communication skills and the ability to build trust quickly
• Tech-savvy and comfortable using email, chat, and other digital tools
• Detail-oriented, organized, and thrives in a structured environment
• High school diploma or equivalent
• Remote (not mobile): You’ll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported)
• Candidates must reside in a state where Travel Incorporated is currently hiring

Nice To Haves

• Previous client service or call center experience is a plus, but not required

Responsibilities

• Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence
• Listen actively to understand client goals and create travel solutions tailored to their needs
• Guide clients through itinerary options, modifications, and travel best practices
• Deliver exceptional service that drives client satisfaction and supports performance goals
• Collaborate with internal teams to ensure smooth, accurate travel arrangements
• Proactively identify and act on opportunities to improve the client experience

Benefits

• 6 months of paid training through TI University
• Travel provided by TI for required in-person training
• Career growth pathways and continuous training
• Equipment provided
• Travel covered for required in-person training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees