Customer Account Specialist - BAP

Ravago Americas•Orlando, FL

8d•Onsite

About The Position

The purpose of the Customer Account Specialist is to partner with outside sales to manage daily activities of their assigned customer accounts. The CAS serves as the point of contact for customers’ requests, transactions, and coordinates the fulfillment of shipping orders through Ravago’s supply chain. The objective of the position is to assist in the sales process, making transactions easier for both the sales team and customers, while operating within Ravago guidelines and procedures. The goal is to maintain current customer relationships and drive sales.

Requirements

College degree or equivalent work experience required
Excellent communication skills, both written and verbal
Proficiency in Microsoft Office: specifically Outlook, Word and Excel with the aptitude to quickly learn and understand additional applications.
Proficient typing skills
Must be detailed oriented with strong analytical skills and exceptional problem-solving abilities
Willingness to adapt in an evolving environment
Ability to maintain high levels of organization and prioritization
Innate sense of urgency that provides proactive and consistent work
Capacity to produce a large quantity of error free work in a timely fashion
Natural feel or demonstrated previous experience for coaching, motivating, encouraging and interacting with individuals
Proven ability to work well within a team and promote strong working relationships meanwhile maintaining professional attitude and positive outlook
Applicants must be authorized to work in the U.S.
Ability to report to office to meet business needs

Nice To Haves

Minimum of 2 years of relevant work experience in similar title and scope of responsibility preferred
Experience in distribution or supply chain preferred
English/ Spanish +

Responsibilities

Process customer purchase orders and all related requests according to policy and procedure
Qualifies customer purchase order at time of entry by ensuring transactions meet acceptable profit requirements, minimum order quantities, published lead times and shipment deadlines
Monitors and executes terms of the agreement between Ravago and the customer on new and existing orders
Maintains accuracy of all customer specific information within the operating system
Manages order progression across multiple departments within Ravago
Have basic knowledge of all other departments’ duties to properly field customer inquiries and satisfy requests
Utilizes company systems and reports to accurately monitor progression of orders through the system
Follows set guidelines in submitting accurate and complete requests or paperwork to other departments by appropriate deadlines
Establishes and maintains a system to track key activities, deadlines, and priorities for each customer within your book of business
Assesses daily, weekly, and monthly tasks to determine urgency and importance, aligning with business goals and team needs
Prepares sales orders for timely invoicing
Effectively communicates order status to customers, including but not limited to backorder information, blanket order status, and future order confirmations
Provides timely and proper relevant documentation such as ASN’s, COA’s, Regulatory and Shipping documents
Ensures records are uploaded properly in accordance with company and legal policy via the company Document Management System (DMS)
Adopts and contributes to a continuous improvement culture through individual and team participation
Identifies opportunities to improve efficiencies within assigned book of business
Actively participates in Daily Management Meetings and drives KPI results to meet team objectives and customer satisfaction
Develops, implements, and tracks process improvement strategies using lean principles
Monitors account performance, identifies areas of improvement, and takes action to enhance customer satisfaction to drive growth
Assists in all proactive duties aimed at executing soft sales, managing targets and maintaining current accounts
Process Return Goods Authorizations, Corrective Action Requests and Sales Order Adjustments as needed
Contributes to the group’s success by assisting with coverage during absences or offering assistance to others during slow workload periods.
Stays up-to-date on developments related to the company, profession, resources, and technology
May include other duties as assigned