Customer Account Specialist Intern

VEKA Career•Fombell, PA

3d•Hybrid

About The Position

Your responsibilities encompass processing orders for VEKA products from customers. This position works in cooperation with the Sales Department, warehouse representatives, and production planners to ensure that VEKA’s customers receive outstanding service. Duties and Responsibilities: Receives, reviews, and enters customer orders Facilitate resolution of inquiries and customer concerns related to the order delivery process. Handles inquiries about status, shipping, and standard pricing of VEKA products and/or services of all customers. Supports order tracking, price quoting and documentation required for materials shipments. Responds to complaints and disputes within a reasonable limit of authority and recognizes when to escalate customer service issues to the supervisor of customer service center. Supports customers with referrals to the appropriate VEKA team member for technical support and/or problem resolution. Maintains excellent customer experience with customers. All other duties as assigned. Projects: Work with Director of Customer Supply Chain on various projects: o Order to Cash – Process Improvements o Business Intelligence/Data analytics – SAP Analytical Cloud o A.I. Projects Learn various other aspects of our business such as:’ o Project Management o Sales & Operations Planning o Production Planning/Demand Planning

Requirements

Excellent verbal and written communication skills
Ability to handle multiple priorities, results driven, and self-motivated
Ability to stay calm and professional in stressful or emergent situations
Excellent organizational skills with a high degree of accuracy
Proficient computer skills required, including Microsoft Office and Excel, including ability to create and manipulate Excel spreadsheet
Knowledge of SAP preferred
Team oriented with excellent interpersonal skills across all levels of the organization and external individuals.
Ability to communicate effectively with Customers.
Accountability, assertiveness, dependability, and responsiveness are essential.
High School Degree required, additional continuing education a plus
At least three years of customer service experience required
Prolonged periods of sitting at a desk and working on a computer.
Essential job functions are to effectively exchange information with team members and stakeholders, in person or through appropriate communication tools, reaching, walking, and fingering.
This position follows a hybrid work schedule, typically consisting of three-four days onsite and one-two days of remote work per week

Nice To Haves

Knowledge of SAP preferred
additional continuing education a plus

Responsibilities

Receives, reviews, and enters customer orders
Facilitate resolution of inquiries and customer concerns related to the order delivery process.
Handles inquiries about status, shipping, and standard pricing of VEKA products and/or services of all customers.
Supports order tracking, price quoting and documentation required for materials shipments.
Responds to complaints and disputes within a reasonable limit of authority and recognizes when to escalate customer service issues to the supervisor of customer service center.
Supports customers with referrals to the appropriate VEKA team member for technical support and/or problem resolution.
Maintains excellent customer experience with customers.
All other duties as assigned.
Work with Director of Customer Supply Chain on various projects: o Order to Cash – Process Improvements o Business Intelligence/Data analytics – SAP Analytical Cloud o A.I. Projects
Learn various other aspects of our business such as:’ o Project Management o Sales & Operations Planning o Production Planning/Demand Planning