Customer Account Specialist Intern

VEKA - North America • Franklin Township, PA

4d • Hybrid

About The Position

Your responsibilities encompass processing orders for VEKA products from
customers. This position works in cooperation with the Sales Department,
warehouse representatives, and production planners to ensure that VEKA’s
customers receive outstanding service.

Requirements

• Excellent verbal and written communication skills
• Ability to handle multiple priorities, results driven, and self-motivated
• Ability to stay calm and professional in stressful or emergent situations
• Excellent organizational skills with a high degree of accuracy
• Proficient computer skills required, including Microsoft Office and Excel, including ability to create and manipulate Excel spreadsheet
• Team oriented with excellent interpersonal skills across all levels of the organization and external individuals.
• Ability to communicate effectively with Customers.
• Accountability, assertiveness, dependability, and responsiveness are essential.
• High School Degree required, additional continuing education a plus
• At least three years of customer service experience required
• Prolonged periods of sitting at a desk and working on a computer.
• Essential job functions are to effectively exchange information with team members and stakeholders, in person or through appropriate communication tools, reaching, walking, and fingering.

Nice To Haves

• Knowledge of SAP preferred

Responsibilities

• Receives, reviews, and enters customer orders
• Facilitate resolution of inquiries and customer concerns related to the order delivery process.
• Handles inquiries about status, shipping, and standard pricing of VEKA products and/or services of all customers.
• Supports order tracking, price quoting and documentation required for materials shipments.
• Responds to complaints and disputes within a reasonable limit of authority and recognizes when to escalate customer service issues to the supervisor of customer service center.
• Supports customers with referrals to the appropriate VEKA team member for technical support and/or problem resolution.
• Maintains excellent customer experience with customers.
• All other duties as assigned.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED
• Number of Employees: 101-250 employees