Customer Account Specialist II, Customer Assistance
TD•Brossard, QC
•CA$47,200 - CA$66,600•Hybrid
About The Position
TD Auto Finance (TDAF) offers extensive financing solutions for the Prime and Non-Prime automotive markets, as well as for recreational and leisure vehicles. At TDAF Customer Assistance, our role is to work with customers to help them resolve their financial difficulties, while collecting on the funds owing to TD. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.
Requirements
- Bilingual (French/English)
- High School Diploma or equivalent
- Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns.
- Must display a high professional manner, along with sound judgment, time - management and decision-making skills.
- Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
- Digital literacy across a broad range of devices (e.g., Desktops, laptops, headsets, etc.).
- Flexibility, resiliency, and a positive attitude when responding to challenging situations.
- Expected to meet the needs of customers by offering advice based on their total financial situation and possessing a thorough knowledge of customer life cycle needs.
- Ability to work both independently and as part of a team.
Nice To Haves
- Previous collection, credit experience and or call center and banking experience are an asset
Responsibilities
- Support customers through inbound and outbound calls.
- Consistently deliver outstanding customer service by providing each caller with the right advice to meet their unique banking needs.
- Resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
- Consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
- Actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off
- banking benefits and discounts
- career development
- reward and recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
