Customer Account Specialist 2

Lakeside Book Company • Harrisonburg, VA

1d • $46,500 - $55,000 • Onsite

About The Position

Lakeside Book Company is the largest book manufacturer in North America — and we love books. Every title we produce matters, and so does every hand that helps make it. Our people are at the heart of our success, and our mission is simple: Keep the world reading.

Starting Pay: $46,500 - 55,000/yr SNE
Address: 2347 Kratzer Road, Harrisonburg Virginia
Schedule: Monday - Friday
Hours:7:30am - 4:00pm

Requirements

• 3-5 years of prior administrative Customer Service experience required
• Prior customer service or administrative experience in a fast paced environment
• Strong communication skills with the ability to manage customer expectations and resolve issues
• Excellent organization, attention to detail, and ability to manage multiple priorities simultaneously
• Computer proficiency including Microsoft Office and Google Workspace
• High school diploma or equivalent

Nice To Haves

• printing, publishing, or industrial administration knowledge preferred

Responsibilities

• Deliver an excellent customer experience while coordinating detailed job plans with manufacturing to ensure timely and accurate execution
• Analyze and process purchase orders, enter jobs into the internal system, and requisition materials needed for production
• Communicate customer expectations clearly while providing consistent updates on project status and timelines
• Build strong client relationships while collaborating internally across teams to ensure successful job planning and delivery
• Support operational excellence by adhering to quality, safety, and compliance standards while assisting with training and team collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED