Customer Account Specialist

ASSOCIATED PACKAGING INCORPORATED•Memphis, TN

8d•Hybrid

About The Position

Associated Packaging is looking for amazing and talented people to join their team. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more! The Customer Account Specialist role reports to the VP of Branch Operations out of the Home or Branch Office. This role will be responsible for the day-to-day support of the assigned region branch activities.

Requirements

Knowledge of accounts receivable processes
Working knowledge of ERP systems and related IT applications
Experienced in Lean Six Sigma
Excellent written and verbal communication skills
Ability to solve problems using a structured approach
Excellent organizational skills and attention to detail
Proficient computer skills including MS Office Suite, TEAMS/Sharepoint and ERP systems.

Nice To Haves

Three years’ minimum experience in the packaging industry preferred.
NetSuite experience preferred.

Responsibilities

Set up new customers and suppliers, working with sales reps and the sourcing team, to obtain the necessary information to complete the customer or supplier set-up.
Monitor, manage, and work the open accounts receivable that are past due for the assigned branches.
Set up and maintain customer portals. Allocate portal cost to respective branches.
Utilize a variety of portals to access invoice status and payment information.
Support the facilitation of compliance requests in conjunction with the sales rep and home office.
Gather, review, and process new or expired tax exemptions and tax status documents, working with Tax Accounting and the customer to resolve discrepancies.
Work with the branch, sales reps, and suppliers to resolve open discrepancies.
Work with Customer Service and Accounting to resolve billing/payment issues on customer accounts
Monitor KPI’s and take corrective actions as needed
Assign and maintain customer freight collect and third-party account set up
Support continuous improvement projects to reduce overall total cost of managing business.
Other tasks as assigned