Customer Account Representative

Mid-Am Holdings, LLC • Olathe, KS

8d • $27 - $28 • Onsite

About The Position

This role involves customer service, handling incoming sales calls, and addressing customer inquiries. The primary responsibilities include entering customer orders, quoting prices, resolving customer issues, managing delivery tickets, and assisting with inventory. The position also requires participation in contractor, clinic, and sales meetings.

Requirements

• Understanding of and the ability to work with our sales catalog.
• Must be able to work with customers and the general public effectively and courteously.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Must be able to work in a team environment.
• Bachelor's Degree (four year college or university). May substitute experience for education.
• Knowledge of specialty building material product lines.
• Computer Skills Highly experienced Microsoft Office user; and, demonstrated adaptability with other company integrated systems.
• Must have a valid motor vehicle operator’s license.
• Must be willing to work outside of normal business hours to meet the customer’s needs.

Responsibilities

• Enter customer orders into the computer.
• Answer incoming customer calls.
• Quote customers prices on non-stock and stock items.
• Find solutions to customer’s problems.
• Run delivery tickets for truck runs.
• Check truck run tickets upon return, do credits if necessary.
• Pull literature and samples from stock as necessary.
• Handle all customer pick up business.
• Put together special truck runs and occasionally make truck run calls.
• Enter entrance door tickets and window tickets.
• Assist in counting inventory and checking stock.
• Attend and assist with contractor meetings, clinics and sales meetings.

Benefits

• Health benefits after 60 days
• GENEROUS Paid Time Off
• 9 paid holidays
• Health, Dental and Vision
• Short-term disability (Company Paid)
• AD&D (Company Paid)
• Life insurance (Company Paid)
• Health Savings Account (HSA) Company Contribution up to $1,000 annually
• Flexible Spending Accounts (FSA)
• 401K Plan plus Company matching contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level