Customer Account Representative
About The Position
The Customer Account Representative will be the point of contact for Webco’s external slitting customers, the raw material planning group and operations for the Port of Muskogee. They will handle the needs of our external customers from cradle to grave. Constant monitoring of customer requirements and inventory levels will be required to ensure these needs are being met while responsibly managing inventory levels. They will also be responsible for coordinating shipments and invoicing slit material from our Muskogee plant to Oklahoma Carbon. This position will be officed at the Port of Muskogee and will report directly to the OKC Plant Scheduling Manager.
Requirements
- High school diploma or equivalent.
- Strong working knowledge of manufacturing flow and production processes.
- Proficiency in SAP and Microsoft Office tools (Excel, Word, Outlook, Access).
- Strong analytical, organizational, and communication skills.
- Ability to lead others and make sound decisions in a fast-paced environment.
Nice To Haves
- Prior experience in production scheduling, planning, operations, or expediting within a manufacturing environment.
- College coursework or degree in business, operations, supply chain, or related field.
- Experience in metals manufacturing or similar industrial environment.
- Prior leadership or supervisory experience.
Responsibilities
- Coordination and management of communications (written and verbal) between the Customer, Raw Material Planning, and Operations.
- Receives Webco and customer master coils into SAP upon arrival.
- Creates slit work orders for Webco’s external customers.
- Maintains scheduling agreements with customer requirements to provide excellent customer service and meet shipping needs.
- Posts and invoices all customer shipped material.
- Reviews all aged coils and mults monthly and works with the customer to properly disposition materials.
- Creates and maintains transport orders from Muskogee to Oklahoma Carbon.
- Works with carriers to schedule outbound trucks for slit mults shipping to Oklahoma Carbon.
- Creates all necessary truck paperwork while on shift and maintains records.
- Coordinates scrap pickups.
- Understands Webco’s mission, goals, objectives, organizational structure, and product base.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
