Customer Account Representative

Composites One•Rock Hill, SC

1d•Onsite

About The Position

The Customer Account Representative provides excellent care for our customers by serving as their primary point of contact. This role provides quality customer care by responding to customer inquiries, ensuring accurate order entries, providing non-technical problem resolution, and performing general organizational support, with guidance from senior Team Members as needed. This role supports customer accounts and coordinates communication on orders and back-orders, developing the skills needed for cross-functional partnership with other Customer Account and/or Technical Teams to help meet customer expectations.

Requirements

Proficient in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
Experience working in a Windows environment
High School Diploma or GED equivalent
Ability to travel up to 10%

Nice To Haves

Related experience in a business-to-business customer service, account coordination, order management, or distribution center role (non-retail and non-call center) is a plus

Responsibilities

Supports the order fulfillment process in alignment with Composites One's core values, building and maintaining positive, effective relationships with both external customers and internal Team Members.
Assist as the primary liaison between customers and internal departments, ensuring clear communication and effective troubleshooting throughout the order fulfillment process.
Supports the integrity of the pricing process by maintaining accurate, complete, and up-to-date customer pricing information in the ERP system.
Develops and applies foundational products, quality and process knowledge including adherence to the Quality Management System (QMS) and Standard Operating Procedures (SOP) to develop solutions and support the sales process.