Customer Account Representative

Swift Transportation•Phoenix, AZ

About The Position

The Customer Account Representative provides world-class service to internal and external customers through effective communication while helping improve company profitability. The role supports customer freight needs by receiving and accurately entering load information, monitoring shipments, and resolving load issues. Representatives develop customer relationships and help balance freight capacity. The schedule is four days on and four days off, including weekdays and weekends, from 5 a.m. to 5 p.m. Compensation is $21–$23, depending on experience and qualifications. Alternate work shifts may be assigned based on company and customer needs.

Requirements

Previous customer service experience or experience in a related area of the transportation industry is preferred.
Outstanding telephone skills.
Excellent time management skills.
Ability to work in a fast-paced team environment.
Associate degree or an equivalent combination of education and experience.
Must be authorized to work in the United States; the company does not sponsor employment visas.

Nice To Haves

Previous customer service or related experience in the transportation industry.

Responsibilities

Meet customer expectations through effective communication with internal and external customers while improving company profitability.
Anticipate and facilitate resolution of load issues to meet or exceed customer satisfaction.
Develop and grow customer relationships while assisting in balancing freight capacity.
Receive and accurately enter detailed customer load information by telephone, fax, or electronic tendering.
Enter load information accurately into the system and ensure customer information is current and accurate.
Monitor and trace loads and follow up with customers on issues such as late pickups or deliveries.