Customer Account Representative, Strategic Account (Burlington, ON)

Wolseley Group•Burlington, PE

16h•CA$60,000 - CA$75,000•Onsite

About The Position

The Customer Account Representative, Strategic Accounts, will serve as the primary sales contact for approximately 100-150 accounts. This role will handle the customer relationships, account sales performance, focusing on selling and growing accounts that are not assigned or managed by a Strategic Accounts Manager. Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard. Join the Pros!

Requirements

Prior sales and/or customer service experience is required.
Exhibit a highly motivated customer service-oriented mentality with ability to build long term relationships focused on sales.
Ability to react well in a fast-paced environment, follow through on commitments, work independently and set self-motivated goals.
Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
Requires excellent communication, time management, problem solving and organizational skills with a high-level autonomy and decision-making.
Working knowledge and understanding of company products and services necessary for success.
Must have strong business acumen
This position requires the result of a satisfactory criminal record check.

Nice To Haves

Knowledge of AS400 system would be an asset
Experience in Wholesale Distribution as it relates to Plumbing, HVAC/R, Waterworks, Industrial would be an asset

Responsibilities

Initiate and maintain contact with customers through inbound and outbound calls, actively identifying their requirements, offering product information, and providing tailored solutions.
Develop relationships with assigned accounts to influence sales and margin growth within our service and product offerings.
Provide personalized customer service through timely and successful delivery of our solutions according to customer needs and objectives.
Be an expert on our strategic product offering and services.
Be a creative problem solver with the ability to understand and resolve customer issues quickly and efficiently.
Work closely with internal teams such as OSRs, Sales Managers, Branch Team, Category Management, … to facilitate seamless customer service, order processing, and timely issue resolution.
Serve as the sales representative handling customer needs ranging from quotations and orders through post-delivery support.
Maintain accurate and up-to-date customer records, interactions, and transactions in our CRM system to ensure efficient tracking and follow-up.
Compliance to SOP’s and Policies.