Customer Account Representative I

Framatome North America • Christiansburg, VA

1d • $20 - $26 • Onsite

About The Position

As the need for nuclear energy grows, the future couldn’t be brighter. Join our vital mission to create lasting solutions for our planet’s greatest challenges. In this role, you are ready to shape the future of clean energy and make a long-lasting global impact. With us, anticipate engaging and challenging projects that deliver innovative solutions and value-added technologies helping power more than 38 million North American homes.

Requirements

• High School diploma or equivalent education
• Minimum of 2 years of related experience
• Knowledge of applications such as CRM, Microsoft Dynamics and Great Plains.
• Prior customer service experience is needed.
• Ability to oversee and enhance the end-to-end customer experience, ensuring satisfaction while aligning with organizational goals.
• Good communication skills to comprehend, follow direction and convey detailed technical data.
• Ability to develop and maintain good interpersonal relationships; work collaboratively within a team environment.
• Good problem identification and problem resolution skills.
• Exhibits questioning attitude and practices self-checking.

Responsibilities

• Manages customer order processing: entry, inspection, change processing, calculating, packaging.
• Maintains customer-required websites and customer-specific reporting.
• Assists the Accounting department with invoicing issues as needed.
• Assists the Shipping and/or Regulatory Compliance department with coordinating communication with freight forwarders or 3PLs as needed.
• Manages customer return workflows.
• Provides assistant to the Industrial Support team per their request.
• Manages customer quote and other (non-order related) requests.
• Ensures the account owner is notified of critical projects, issues, changes, etc. pertinent to customer accounts.
• Assists the account owners with various customer requests as needed.
• Communicates professionally and timely with internal and external customers and suppliers.
• Oversees and ensure all assigned non-conformance reports are closed in a timely manner.
• Ensures work instructions, policies, forms, and other controlled documentation is accurate.

Benefits

• Multiple medical plan options
• dental & vision coverage
• life insurance
• long- and short-term disability
• optional supplemental plans (critical illness, accident, hospital indemnity, dependent life)
• 401(k) with employer match
• Up to 3 weeks of vacation
• 8 sick days
• 13 paid holidays annually
• Lifestyle spending account
• employer paid mental health support
• education reimbursement
• professional development opportunities
• adoption assistance
• parental leave
• employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED