Customer Account Representative I

Henny Penny•Eaton, OH

5d•Onsite

About The Position

The Customer Service Representative I performs a variety of routine and some non-routine clerical, administrative, and data entry functions within the Customer Service Team. The CSR works closely with our distributor partners, customers, the Sales team, and various departments within Henny Penny to deliver exceptional customer service.

Requirements

Minimum 1-year order to cash experience (Customer service, Credit-A/R, Logistics)
Prior experience in a customer facing role
Ability to use discretion and sound judgement to make decisions
Strong organizational skills including strict attention to detail, efficiency and the ability to multi-task
Ability to work effectively in a variety of situations and to various audiences
Proven oral and written communications skills including the ability to customize communications to fit audiences and effectively communicate with internal and external customers
Proven success assimilating and applying, in a timely manner, new job-related information that may vary in detail and complexity
Proven success demonstrating a customer service mind-set
Proficient in MS Office with the ability to learn new software including basic knowledge of Excel, Word, Outlook, MS Teams, and OneNote
Basic knowledge of ERP systems
Ability to function well in a team-oriented environment and collaborate with other departments
Ability to adjust as priorities and tasks change

Nice To Haves

Associate degree in business
Preferred experience in a manufacturing environment

Responsibilities

Ensure that all customer orders are processed timely, working with the customer to ensure accuracy, and confirm shipping instructions
Research and resolve customer inquiries and complaints
Perform daily review and interpretation of reports
Process domestic distributor customer orders received through EZ Order, phone orders, and manual order entry
Work with other departments to find answers to customer questions and relay information to our customers
Answer incoming customer calls and emails in an efficient and professional manner
Proactively identify activities that can continually improve internal processes, innovation, and efficient customer care
Use effective follow-up techniques and maintain relationships with internal and external customers to ensure that issues have been resolved to satisfaction
Handle multiple requests in a timely and professional manner
Demonstrate willingness to solve problems and offer ideas that promote continuous improvement
Promote a positive attitude and working relationship with co-workers and customers
Understand how to use EZ Order and be able to explain and help customers navigate EZ Order
Handle requests, phone calls, and paperwork in a manner that provides exceptional customer service
Consistently model the Company Values and Expected Behaviors.
Other duties as assigned by Manager