4X10 Customer Account Rep (4-Days, 40hrs./wk)

MCI Careers•Savannah, GA

2d•$13 - $16•Onsite

About The Position

MCI is hiring Customer Account Representatives to support inside sales programs for brands in retail, telecommunications, and software. In this full-time role, representatives connect by phone with business and residential customers, address service concerns, retain accounts, and sell additional products and services. The role is based in Savannah, Georgia, and is described as a four-day, 40-hour workweek. Applicants must complete a full application, screening questions, and a brief pre-employment test on the company careers page. The position operates in a professional office environment. Employees are largely sedentary and sit or stand for extended periods while using a computer and telephone headset. They regularly operate a computer and office equipment, including a phone, copier, and printer, and may occasionally move around the office and handle objects weighing up to 40 pounds. Employment is subject to work authorization requirements and, depending on the program and location, background/security investigation and drug screening.

Requirements

Must be 18 years or older.
High school diploma or equivalent.
Excellent written and verbal communication skills.
Typing speed of 20 or more words per minute.
Basic proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.
Familiarity with Windows operating systems.
Reliability and punctuality.
Strong problem-solving, negotiation, and conflict-resolution skills.
Customer focus, empathy, patience, and responsiveness.
Ability to multitask, self-manage, and adapt in a fast-paced environment.
Strong interpersonal skills and a team-oriented approach.
Must be authorized to work in the country where the job is based.
Must be willing to undergo a Level II background and/or security investigation with fingerprinting, when applicable; job offers are contingent on results.
Must be willing to submit to drug screening, when applicable; job offers are contingent on results.

Nice To Haves

One or more years of experience in customer service, inside sales, technical support, chat, or administrative roles in a contact center.
Experience in state or federal work environments.

Responsibilities

Make outbound sales calls and respond to inbound inquiries from interested prospects.
Follow up with leads and existing customers to drive engagement and retention.
Listen to customer needs and provide tailored product recommendations.
Resolve service-related concerns using internal systems and cross-functional collaboration.
Document customer interactions accurately and manage account updates.
Follow client-specific scripts, policies, and compliance procedures.
Handle sensitive information confidentially and professionally.
Escalate complex issues to appropriate support teams.
Deliver first-call resolution through effective communication and problem-solving.
Stay current with program updates through training and team meetings.
Maintain consistent attendance and punctuality.