Customer Account Manager - Versori

Avalara•UNAVAILABLE, UNAVAILABLE

13d•Remote

About The Position

The Account Manager owns the retention, health and growth of Versori's contracted customer base in the USA. As Versori scales through 2026, the AM function becomes critical to ensuring that the ARR generated by the AE team compounds through connector expansion and usage growth rather than churning. You will be the primary relationship owner for every USA customer post-contract signature. You will work by identifying expansion opportunities before customers reach their usage caps, running structured quarterly reviews and being the internal advocate for your portfolio of accounts. Your contribution to Versori's growth comes through the accounts you keep and grow, not just the new ones signed.

Requirements

3 to 6 years of SaaS customer success or account management experience with experience in expansion revenue growth
Experience managing technical product relationships with IT or engineering buyer personas
Commercial instinct: able to identify and convert expansion opportunities without being transactional
Background in integration, API or data platform products
Manage a portfolio of accounts with varying health, risk and growth profiles simultaneously
Experience with usage-based billing models and overage conversations
Run executive-level business reviews with senior technical and commercial partners
Experience using AI and AI-related technologies, ready to thrive here.
Apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
Grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

Responsibilities

Lead the post-sale relationship for all contracted USA customers from contract signature onwards
Run structured quarterly business reviews with customers at or above the $70,000 ACV threshold
Identify expansion opportunities based on usage data, growth signals and business changes within each account
Manage all USA contract renewals: forecasting, negotiating and closing renewals at or above current contract value
Be the primary escalation point for customer health concerns, coordinating with the product and engineering teams on resolution
Monitoring platform usage data to identify customers approaching usage caps and initiating proactive commercial conversations before automatic overages are triggered
Build relationships with multiple stakeholders within each customer account to reduce single-contact risk
Produce monthly account health reports and renewal forecasts for the Head of Sales