On-Site Customer Account Manager

Swift Transportation•Phoenix, AZ

2d•Onsite

About The Position

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Requirements

2+ years experience in sales and/or pricing and/or customer service in transportation industry required.
Must possess exceptional communication skills.
Must possess strong negotiation skills.
Must be able to work independently.
Must be able to present information clearly and concisely.
Must be customer focused.
Must possess strong MS Office skills.
Candidates must be authorized to work in the U.S.
The Company does not sponsor employment visas.

Responsibilities

Manage customer's service expectations and provide analysis of key performance metrics.
Recommend, negotiate and implement transportation solutions to meet customer network needs.
Manage customer service expectations for assigned account.
Recognize opportunities to capture new business and negotiate rates and service that enhance revenue growth.
Develop positive and solid relationships with assigned customer personnel.
Participate in daily planning and operational functions with heavy emphasis on developing strengths and direction in order to ensure alignment between Swift and assigned customer account in order to meet all business unit needs.
Manage service processes from tender acceptance until delivery of shipment.
Develop streamlined processes and execution criteria to optimize tender and load execution efficiency levels.
Identify and implement process changes that improve the speed and quality of information which flows between both Swift and assigned customer account.
Perform network analysis based on customer inbound and outbound freight flows; identify opportunities for incremental committed capacity utilization within the customer's freight system.
Direct the delivery of standardized, streamlined operations with consistent high value services across all shipping facilities and transportation modes being utilized.
Serve as extension of sales to expand business revenue by exploring all dedicated, rail and logistics opportunity with customers.
Explore opportunities with assigned customer account in order to meet customer capacity needs.
Work closely with Sales on any new opportunities.
Provide spot quotes/rate quotes when needed (in coordination with Sales).
Generate appropriate reports regarding service, accessorials, etc., and evaluate cost factors associated with business operations.
Ensure data is accurate and up-to-date.
Provide status updates to customer and facilitate the reconciliation of freight invoices to ensure appropriate resolution of issues.
Proactively work to assist others in achieving the organization's objectives.