Associate Account Manager (On-site)

Phenom People Pvt Ltd•Horsham, PA

4d•$60,000 - $70,000•Onsite

About The Position

Phenom is an Applied AI company focused on helping organizations improve talent acquisition, development, and retention through AI. Their platform is used by hundreds of enterprises globally to solve hiring, mobility, and workforce challenges. This role is for an Associate Account Manager who will manage a portfolio of accounts, driving renewals, identifying upsell opportunities, and ensuring customers derive significant business value from the platform. It's a quota-carrying position designed to build a foundation for managing larger clients as a full Account Manager.

Requirements

1–3 years in a customer-facing role (customer success, account management, sales, or project coordination) with exposure to renewals, upsell, or commercial ownership.
Demonstrated business acumen to articulate the business impact of customer data or situations.
Strong organizational and project-management skills to manage a full book against competing deadlines and SLAs.
Comfort presenting to and influencing stakeholders, including customer leadership.
Proactive, ownership-driven approach to problem-solving.
Entrepreneurial mindset: resourceful under ambiguity, comfortable building processes, and motivated by hitting targets.
Grit and resilience.

Nice To Haves

Business, economics, or entrepreneurship degree/background, or a background in HR/HR tech.
Experience with SaaS platforms or HR technology.
Strong technical aptitude and curiosity to learn new tools and concepts quickly.

Responsibilities

Drive renewals and upsell/expansion for an assigned book of accounts.
Accurately forecast account risk and opportunities, flagging at-risk renewals proactively.
Serve as the primary point of contact and trusted advisor for assigned accounts.
Lead Executive Business Reviews (EBRs) with customer leadership and partner with Customer Value on QBRs.
Develop and maintain Strategic Account Plans that align customer goals with a documented roadmap.
Monitor account health and usage data, translating platform activity into business outcomes relevant to customer leadership (e.g., time-to-fill, recruiter productivity, cost-per-hire, candidate experience).
Conduct adoption touchpoints and check-ins focused on demonstrating value.
Research whitespace and end-user utilization to identify and quantify expansion opportunities aligned with customer priorities.
Build expansion opportunities based on customer outcomes and business context.
Prepare proposals, pricing drafts, order forms, and EBR materials.
Launch and manage new product pilots, tracking success criteria, gathering feedback, ensuring milestones are met, and reporting progress.
Partner with Customer Value, Support, Product, Marketing, and PMO to escalate and resolve customer needs.
Keep internal action items and cross-team deliverables on track.
Maintain detailed notes, usage reports, and CRM data for all accounts.