Customer Account Manager (CAM)

RJW Logistics Group • Lockport, IL

7d • Onsite

About The Position

The Customer Account Manager (CAM) will serve as an advocate for the customer and will assist with customer service-related questions, problems, and issue resolutions to ensure customer needs are met. The Account Manager will be responsible for monitoring orders and will work directly with The Retail Customer Service Supervisor, customers, operations, and sales representatives to ensure the highest standard of service. The position will report to the Retail Customer Service Supervisor. Proactively engage with customers to build strong working relationships and maintain an open dialogue at all times via customer touch points.

Requirements

• Excellent phone etiquette
• Excellent verbal communication skills
• Punctual
• Able to work with minimum supervision
• Should be customer service driven
• Working knowledge of Microsoft Office (Word, Excel, Outlook, Access and PowerPoint)
• Able to multi-task
• Professional appearance
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to determine "root cause" of problem and determine corrective action.
• Knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software.

Nice To Haves

• 2-year experience in customer service field preferred but will train.
• College or some college preferred.

Responsibilities

• Track, follow-up, and resolve the customers outstanding issues in a timely manner.
• Prepare documentation and reports for the customer base such as customer QBR's
• Assist directly with departments to ensure customers' requests are being answered.
• Assist in training peers on improving customer interactions and customer support services.
• Other duties may be assigned as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED